The GamePoint Helpdesk:

Please do not hesitate to contact us in case you experience problems or cannot find answers to your questions in the help.

You can reach us in several ways:
1) Via email: You can email us 24 hours a day. You will receive a reply within two workdays.
It is important that you list the username and question in the email clearly.
2) Via the chat lobby: You can address a 'GamePoint' employee when this employee is online. We already automatically added the 'GamePoint' employee to your friends list to make this easier.

GamePoint Payment issues:

You can go to GamePoint Payment issues for payment issues.
They arrange the processing of the VIP and SuperVIP payments for GamePoint.
Please note: this is an external company whose employees can only help you with payment issues.

You can consult the GamePoint Helpdesk for all other questions

Contact data GamePoint     

General email address:	support@gamepoint.co.uk
Address data:	GamePoint Administration         PO box18552        2502 EN The Hague The Netherlands
Payment issues :	support@gamepoint.co.uk

What are credits?
Credit is the name used for the credits required for playing Bingo, Spinbingo. Scratchbingo, PartyDice and Poker.

What are credit games?
GamePoint has more than a few credit games in its portfolio; Bingo, Spinbingo, ScratchBingo, PartyDice and Poker.
To play one of these games it is necessary for you to have (buy) credit. You can do this by upgrading via Creditcard or by phone.

What Credit games does GamePoint have?
GamePoint has done research into what the players like to enjoy playing at GamePoint. It has become apparent that a lot of people want more action in the games. GamePoint has developed PartyDice, Poker and a suite of Bingogames. Credits are obtained by upgrading or sometimes by GamePoint donations.

Why are credits not paid out?
Credit is not paid out because it is not real money. It does not have the same value as money. When you upgrade you will receive more credit than what you actually paid for the credit. The Dutch regulations do not allow credit to be paid out at the moment, because the Gambling Act prohibits this. As soon as this is legally possible, we will examine if we will start working with real money.

What if my connection fails?
If you are playing Bingo, Spinbingo, Scratchbingo, PartyDice or Poker and your connection fails, you will loose your deposit. If there is only one player left in the game, he will receive the entire pot.
This is different with Bingo. IF you play in an automatic mark room and the connection fails, the computer will mark the numbers. You can win Bingo without being present in the room. The money will be deposited in your credit account.

Play guide Tips
We find it important that everyone enjoys playing at GamePoint. We therefore recommend to only play credit games now and again. Do not upgrade too often, it is supposed to be a game. Bingo is not accessible for people under 18 years.

Please note that you are held accountable for your actions at GamePoint. Remember: keep it fun and do not play too much.

You computer system needs to have the following specifications in order to use GamePoint:

• A multi media pc with internet connection, minimum a modem, preferably broadband.
• Minimum system requirements: Intel Pentium III or higher, 512 MB internal memory (higher is recommended because of the ongoing system processes that can make the PC unnticably slower)
• A minimum screen resolution of 800x600 pixels, 1024x768 or higher is recommended (Big screen GamePoint is optimized for a resolution of 1024x768 or higher)
• Operating System: minimum Windows XP, higher is recommended / Mac OSX 10.4.8 (Tiger) or higher
• Latest version of java, this can be downloaded for free from http://www.gamepoint.co.uk/java or for Mac users from http://www.apple.com/support/downloads/javaformacosx104release5.html
  

We recommend that you use a recent version of Internet Explorer and that you use Windows Update. It is also important to protect your computer from viruses and spy ware because it may affect the performance of your PC.

Your login data is listed in the registration email we send to you when you register at GamePoint.

To receive this email again you need to do the following: Go to the homepage at www.gamepoint.co.uk and click the button settings.

Select: lost your password? Enter your username. The data is now send to the email address you used to register.

Are you having problems with the games? Follow these steps:


1) Download the latest java: www.gamepoint.co.uk/java (Please note: you have to restart your pc after installation)

2) Download possible Windows Updates


3) Download a new browser Firefox on getfirefox.com.


Do you want to test if you have installed the correct version of Java? Go to:
http://www.gamepoint.co.uk/java/test

If this does not work please send an email to support@gamepoint.co.uk

You probably have an incorrect or outdated version of Java operating. GamePoint uploads a new Java version online at www.gamepoint.co.uk/java.

Download the latest Java if your game will not load. You do first need to uninstall the old Java before you can install the updated version. This is done via Start -> Configuration/Control Panel -> Toevoegen software/Add or remove programs. Select Java from the list and remove it.

Private messages:
You can send players a private message by using the /msg name player option. For example type:
/msg John wants to play with you. John will see want to play with you in pink with your name in front of it.
Me messages: You can also leave a personal message with the /me option. For example type: Player name says hello to everyone
Ignoring players:
You can also ignore players. This is done with the /ignore name player option. For example type: /ignore John. You will no longer receive messages from John.
Ignore Guests: You can also ignore guests. This is done by clicking on the G icon at the bottom of the screen. If there is a red cross over the G, you are ignoring all messages from all guests. If you click on the G again you will start receiving messages from Guests again.
Who am I ignoring:?
Do you want to know whom you are ignoring? You can type /ignore list. If you no longer want to ignore players you can remove them from the ignore list with the /un-ignore name player option. For example type: /un-ignore John. You will now start receiving messages from John again.

ALT+1 View the normal chat
ALT+2 View the game chat (when it is available)
ALT+3 View the VIP chat
ALT+4 to ALT+9 View all private chats (only in Widescreen)
CTRL+TAB Go to the next chat screen
CTRL+SHIFT+TAB Go to the previous chat screen
CTRL+M Enlarge the chat
CTRL+L Leave the game (only during the game)
CTRL+G Sound on/off
CTRL+E Smilies on/off
CTRL+B Available on/off
CTRL+N Ignore guest on/off

Send your report of abuse or cheating to support@gamepoint.co.uk .

Screens are important evidence when reporting for example abuse, cheating or other cases you want to notify to GamePoint.


The basic way to make screens without help programs:

Find the text that you want to make a screen of
Press the button ""PrintScreen"" (next to F12 top right on the keyboard)
Find the program""Paint"" (""Start"" --> ""Programma's"" --> ""Bureau-accessoires"")
Go to the menu bar on the top and select "Edit" " --> ""Paste""
Go to ""File"" --> ""Save as"" and change the file type underneath to *.jpg

If everything has gone well you will now have a file with a copy of your screen.

Useful help programs:

Clipper is a program that does not need to be uninstalled so it is easy to use.
You start Clipper with ONE click on the key""Prt Scr"" and it makes a screen shot.You will find this back in the directory where the file Clipper is listed. Make sure to give the file a name otherwise it will be overwritten the next time.

Gadwin can very simply make a screen shot from a small part of the screen (but also from the entire screen) and immediately store it in jpg format.
The program does need to first be installed. Start the download and go through the installation. Afterwards you will have an additional icon next to the clock.

When creating names many words are blocked. Afterwards a name can still be blocked if the relevant user is a VIP he/he is contacted.

GamePoint remains entitled at any moment to remove user names.

Which user names are not permitted or are forbidden?

- User names that use terms of abuse
- User names that have a sexual significance
- User names of well-known people
- User names of people of companies that are trademarked.
- User names that are offensive.
- User names that were created in bad faith (for example user names that are similar to admin names).

Java console:

When your screen frequently freezes and you already have downloaded and installed the latest Java please send an email including the data from the Java console at the time of the freeze.

TThe Java console is a type of under water screen that indicates exactly what is wrong with your browser.

Sun Java:
Sun Java: Sun Java has the console switched on by default so you do not need to tick any boxes.

If an error occurs now you click (on that Internet page) on extra and next on Sun Java Console or you right-mouse-click on the coffee cup (in the tool bar bottom right) and next on open console.
You need to select the contents of the screen with your mouse until all the text is blue. Press Ctrl-c. . Open a new email message and press Ctrl-v.


The text from the Java console is now listed in an email message. You can send this message to an admin of the game you played.
List which actions you executed when the bug appeared, which game you played, in which room you were and what time it was, etc, etc.
It is also useful for you to list which operating system you use.

In the event you experience any payment issues, please send an email to support@gamepoint.co.uk.

When you have problems with logging in and/or chatting it may be the case that something is not set correctly in your Firewall. It may (also) be necessary to open a few ports. GamePoint uses the following ports: 6650 (chat) 3000 to 9000 (rooms). please allow data from network 194.126.241.0/25. To let the game function properly it is necessary to allow all of these gates outward and inward bound, for both TCP and UDP. Something very simple and generally very useful is shutting down your firewall before you log in and turning the firewall back on once you are in the room!

You can only unsubscribe your registration via a written request together with a copy of a valid identity card (and a copy of your payment if it concerns an active VIP account)

This request can be sent to:
GamePoint Administration
PO Box 18552
2502 EN The Hague
The Netherlands 

These measures are necessary to ensure the registration or VIP account belongs to you.

You cannot cancel your paid membership of VIP and SuperVIP. It will automatically expire when the duration of the membership expires.